I have booked a ‘late check-out’ room. Will I be able to keep the same room I was using during my stay?
We will consider every request and will do our utmost to help make your late check out as seamless and stress-free as possible. However, it is not guaranteed that you will be able to keep the same room allocated for the duration of your stay, as your room may be required for guests arriving early on the day that you depart. On the day of your departure, please kindly check if it is possible to keep the same room at the reception. In case the room you’ve been using (during your stay) is allocated to a new guest arriving at the hotel early, you will be asked to vacate your room at 12:00noon and move to another room.
If we choose to stay at another Louis hotel (sister hotel), would it be possible to visit your hotel and use your hotel’s services and facilities?
Unfortunately, this is not possible. To ensure that our in-house guests enjoy maximum comfort and easy access to all of our hotel services and facilities, company policy does not allow non-residents, including guests staying at other Louis sister hotels, to use our premises. The same applies for our in-house guests, who cannot use any of our sister hotels’ facilities.